Our service commitment
As an essential business, our agency has been open throughout the coronavirus pandemic. Currently, to aid social distancing, about half of our team is working remotely, while the other half are in the office. Regardless of whether we are in the office or remote, our entire team is available by phone 8AM - 4PM Monday through Friday.
Our live chat is handled by agency owner Kaitlyn Pintarich from 7AM - 8PM daily. While she can usually respond promptly, if she is temporarily unavailable, she promises to respond within 2 hours.
We also have implemented Virtual Video calls, where you can schedule a time to chat with a member of our team right from the comfort of your home.
Schedule your Virtual Video call now.
While the way in which we are here to support you may look different right now, please be assured that we are still here and only a phone call, email, or video chat away.
And don’t forget - if you have an after-hours claims-related emergency, please call 508-528-5200 and leave a message in our emergency claims voice mailbox and we will call you back within the hour.